Overview

The Credit & Collections Analyst is responsible for analyzing the credit worthiness of both existing and new customers. Key responsibilities will include review of credit applications by analyzing credit scores, bank statements and financial statements to make informed decisions regarding risk and credit worthiness. In addition, the analyst will monitor and manage approved applicants’ account(s), payment history, outstanding debt, collection needs, and all written and verbal communication with both customer(s) and servicing plant location(s) who assist our customer.

MFA Oil Company is an Equal Opportunity/Drug-Free Employer.

Responsibilities

• Promptly and accurately analyze consumer and business credit applications, approving or denying credit based on information provided by the applicant, external resources, and all subsequent follow-up clarifications which may include credit reports, bank statements, and other financial records.
• Notify the applicant and MFA Oil plant regarding application status and credit decision as required by law.
• Communicate with customers, field personnel, creditors, and credit reporting agencies as necessary to gather and confirm information required for the credit decision.
• Conduct credit investigations using multiple communication channels with customers, and internal/external resources for credit department management review.
• Monitor assigned account portfolio to identify delinquent accounts.
• Conduct collection activities on assigned account portfolio in consultation with the collection manager. Take appropriate action to resolve challenges and provide exceptional customer service.
• Analyze and reconcile accounts to determine next collection steps based on account payment history, in consultation with credit department management.
• Neatly and accurately prepare collection letters and other related communications.
• Submit delinquent accounts to collection agencies, seeking direction from credit department management for larger accounts.
• Prepare accounts for referral to legal counsel, ensuring account reconciliation and all related documentation is accurate and complete.
• Update and maintain electronic filing systems for accurate and easy access to customer/account information, and for referral to collection as needed.
• Assist and prepare special reports as directed by the credit department management.
• Prepare needed legal affidavits as requested by customers and third-party partners.
• Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked.
• Maintain the absolute confidentiality of personal, confidential, and proprietary information in recognition of the privacy and proprietary rights of others at all times, and in both professional and social settings, complying with all privacy laws and regulations, which apply to collections, use and disclosure of personal information.
• All MFA employees are expected to know and adhere to company and position specific policies and procedures. While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned.

Job Requirements

• High school diploma or equivalent
• Two years’ business school or college with emphasis on accounting, finance, business administration or economics, or equivalent work experience
• Computer knowledge and familiarity with Microsoft Office products, including proficiency with Excel and Word. Experience with Oracle JDE/EnterpriseOne systems preferred.
• 10-key experience
• Excellent negotiation and decision-making skills
• Strong organizational skills
• Strong analytical skills
• Strong ability to multi-task
• Excellent verbal and written communication skills
• Ability and willingness to maintain strict confidentiality of sensitive company and applicant/customer information
• Ability to speak, read, write, and understand the English language to communicate with customers, coworkers, and supervisors
• Ability to meet Company requirements, including successful pre-employment background check and drug test
• Legal authorization to work in the United States

Preferred Skills

• Bachelor’s degree with emphasis on accounting, finance, economics, or business administration
• Knowledge of credit analysis, risk assessment, and analysis of financial statements
• Proven track record of successful credit administration and/or account collection
• Self-starter
• Ability to work in a high-pressure work environment with competing deadlines
• High degree of time management skills
• Excellent customer service skills
• Ability to work both independently and in a team environment
• Ability to perform detail work with accuracy
• Ability to grasp new concepts quickly
• Ability to work well with others
• Ability to work at a fast pace
• Ability to set priorities and goals and develop plans for achieving them