Overview

Big O Management Trainees perform a variety of store functions while learning management skills and demonstrating increasing proficiency in preparation for managing a Big O Tire Store. Responsibilities include controlling costs, managing profitability, training and developing the team of employees, maintaining the appearance of the facilities and ensuring proper operational procedures are followed. Additional responsibilities include daily customer interaction, customer complaint resolution, and executing at 100% of the service standard.

MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

Responsibilities

• Work directly with Big O Store Managers, Assistant Managers and Territory Managers in completing the following duties and responsibilities:
  • Coordinating all aspects of store operations including but not limited to sales, office, and shop management
  • Staffing the store with adequate personnel, implementing training programs, and executing all company programs, policies, and procedures
  • Setting goals and strategies to ensure the successful accomplishment of budgeted sales goals, gross profit percentages, expense control, and payroll objectives
• Develop and maintain the ability to perform all aspects of store operations including but not limited to shop, sales, office, and management
• Promote sales through explaining benefits of services and products to customers
• Perform vehicle inspections, print vehicle owner’s manual maintenance requirements, and prioritize and promote needed products and services with customers and management; consistently conduct work order reviews for accuracy
• Shadow the Store Manager to develop and enhance skills with hiring and evaluation processes for location employees and provide input regarding employee performance.
• Guide staff in the resolution of difficult questions or customer concerns
• Working with the Store Manager, conduct weekly store meetings to review safety issues, store policies, procedures, and product information changes as required
• Review and analyze profit and loss statements, balance sheets, payroll projections, and company P-card reconciliations
• Ensure prompt and consistent opening and closing of location based on store hours of operation
• Perform financial tasks for the store including accounts payable and receivable, oversight of daily cash handling and coordination and verification of daily bank deposit.
• Maintain accurate inventory, through timely receiving assets and orders in the system, daily spot checks, bi-weekly re-order, and a complete physical inventory at the end of the month, reporting any overage or shortage
• Complete any necessary reports or provide information to company personnel as directed in a timely manner
• Recommend and implement merchandising, advertising, and promotions to effectively market product
• Maintain internal and external store appearance to comply with Big O Tires standards
• Follow proper work schedule and adhere to proper clocking procedures to accurately reflect hours worked
• Properly train new employees and develop the skills of the team
• Clean facilities, tools and equipment and stock shelves
• Timely complete daily Today’s Class Technician and other required training.
• All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures. While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned.

Job Requirements

• 18 years of age or older
• Ability to obtain the state appropriate Motor Vehicle Inspection license within one year of hire
• Ability to learn new concepts and use technical materials
• Ability to consistently operate a computer and other office productivity machinery
• Strong verbal communication skills, including the ability to speak persuasively and lead team meetings.
• Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division, averages and percentages and making change
• Availability to work holidays, weekends, and after regular business hours as needed
• Valid driver’s license for travel between training locations
• Ability to infrequently travel overnight
• Ability and willingness to work with hazardous materials
• Ability to consistently work in outdoor weather conditions
• Ability to safely operate automatic and manual transmission vehicles
• Ability and willingness to comply with Personal Protection Equipment (PPE) regulations
• Vision, hearing, speech, and the ability to detect odors
• Ability to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing 75 pounds
• Ability to work effectively both independently and in a team environment
• Ability to prioritize and plan work activities using time efficiently
• Ability to speak, read, write, and understand the English language to communicate with customers, coworkers, and supervisors
• Ability to meet company requirements including successful pre-employment screenings
• Legal authorization to work in the United States of America

Preferred Skills

• High school diploma or GED equivalent
• Three years or more of experience in the retail or sales industries
• One year or more as a member of the Big O Tires team
• Ability to work both independently and in a team environment
• Ability to work at a fast pace
• Ability to effectively lead and motivate a team
• Strong verbal communication skills
• Sales abilities
• Ability to prioritize and plan work activities using time efficiently
• ability to manage multiple tasks and projects
• Ability to perform detail work with accuracy